Frequently Asked Questions
Have a question about ordering from Sun Bulb Studio? Here are answers to some common questions.
Where is Sun Bulb Studio located?
Sun Bulb Studio is an independent creative business based in Tucson, Arizona. Our designs include apparel, personalized gifts, phone cases, books, and more.
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders. Shipping to selected international destinations is available, with rates shown at checkout.
How long does it take to make and ship my order?
Most orders take approximately 3–5 business days to process and produce. Shipping time starts after production and varies by destination. Some items may take longer, especially during busy seasons.
How can I track my order?
When tracking information is available, it will be sent to the email address associated with your order. Check your spam folder if you don't see the notification.
Can I return an item?
Eligible unused or unworn items may be returned within 30 days of purchase. Personalized items are final sale unless they arrive damaged or defective. Please contact us if there is a problem with your order.
What if I ordered the wrong size?
Please check the size chart before ordering. Because items are made to order, we cannot offer free exchanges for sizing mistakes, but we can offer a discounted reorder option.
Can I personalize a candle?
Yes! Our personalized candle collection includes designs you can customize with a name and your choice of available scent. Check each product page for its customization options.
How do I choose the right phone case?
Choose your exact phone model from the options on the product page before checkout. Case compatibility varies by design, so double-check your selection.
Do you accept custom design requests?
Sun Bulb Studio has created artwork and designs for individuals, local businesses, and community events. Have an idea? Send us a message and tell us what you have in mind. Availability depends on the project.
How can I contact Sun Bulb Studio?
Use our contact form or email customerservice@sunbulbstudio.com. We're happy to help with questions about products or orders.
Still have questions? Send us a message.
